⚠️ If a tree has already fallen on a power line, or a line is down: stay at least 30 feet back, assume the line is live, and call 911 immediately. Never touch the tree, the line, or anything in contact with it.
Whether you need to call Georgia Power or hire a tree service yourself comes down to one question: which line is it, and whose responsibility is that line?
First, Identify the Line
| Line Type | What It Looks Like | Who Handles It |
|---|---|---|
| Transmission lines | Large lines on tall metal towers, between power plants and substations | Georgia Power — never approach, extremely high voltage |
| Distribution lines | Lines on standard wooden utility poles along streets | Georgia Power maintains clearance in the right-of-way |
| Service drop | The line running from the pole directly to your house | Usually the homeowner's responsibility |
When to Call Georgia Power
If a tree is growing into a distribution line in the public right-of-way, or if a line is down, contact Georgia Power directly:
- Downed line or dangerous condition: 1-888-891-0938
- Non-emergency trimming/clearance requests: 1-888-660-5890
Georgia Power will trim or remove growth that threatens their infrastructure — but they won't shape your tree for appearance or handle branches near your service drop.
When It's Your Responsibility
If the tree is on your property and growing into your service drop, or reaching toward distribution lines from outside the utility easement, that's typically on you as the homeowner — and it needs a professional, not a DIY approach.
Trees within 6 inches DBH or more inside Atlanta city limits may also require a permit before removal — check our permit guide before scheduling anything.
Why This Isn't a DIY Job
A branch in contact with an energized line can turn the entire tree into a conductor. This is a situation where a mistake can be fatal, not just costly. Any trimming near active lines should only be done by a professional crew that coordinates a service interruption with Georgia Power first when needed.
Tree Growing Toward a Line on Your Property?
Send us a photo — we'll tell you whether this is a Georgia Power call or one for our crew.
Message us on WhatsApp →This article is for general safety awareness and is not a substitute for immediate emergency action. If a line is down or sparking, call 911 first.